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Introduction
We highly value your privacy and are dedicated to safeguarding your personal information. This privacy policy provides you with details on how we protect your personal data when you visit our website and app, as well as outlines your privacy rights.
Important information and our identity
We, Communicards Ltd, act as a data controller and hold responsibility for your personal data. Our registered office is located at:
23 Ashleigh Avenue, Egham, Surrey, TW20 8LB.
Our company number is 14972669.
We advise you to read this privacy policy alongside any additional policies we may provide when collecting or processing your personal data. This will ensure that you fully understand the purposes and methods of data usage.
Please note that our app/website and services are intended for adult use only, and we do not knowingly collect data from minors. If you have any inquiries regarding this privacy notice or wish to exercise your legal rights, please contact us at info@communicards.co.uk.
This privacy policy covers the following areas:
1. Information we collect about you
2. How your personal data is collected
3. How we utilise your personal data
4. Disclosure of your personal data
5. Artificial Intelligence technology
6. Data security
7. Data retention
8. Your rights
9. Contact information
Personal data, also referred to as personal information, encompasses any information that can identify an individual. It does not include data where identification has been permanently removed. We may collect, use, store, and transfer various types of data as follows:
· Identity Data: This category includes information such as your first name, last name, username, title, date of birth, and profile picture.
· Contact Data: Contact Data comprises your delivery address, email address, and telephone number.
· Transaction Data: Transaction Data includes details about e-cards/videos sent to and received from you, as well as other information related to products and services you have viewed in our shop.
· Technical Data: Technical Data encompasses your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology used on the devices you utilise to access our website or app.
· Profile Data: Profile Data consists of your username, password, phone number, profile picture, orders made by you, feedback, and survey responses.
· Usage Data: Usage Data provides information about how you use our websites or app, as well as details about the products and services you interact with.
· Marketing and Communications Data: This category includes your preferences regarding receiving marketing communications from us and our third parties, as well as your communication preferences.
We also collect, use, and share Aggregated Data, which is statistical or demographic data derived from personal data but does not directly or indirectly reveal your identity. Aggregated Data is used for various purposes. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific category on our website or app. If Aggregated Data is combined or connected with your personal data in a way that directly or indirectly identifies you, the combined data will be treated as personal data and processed in accordance with this privacy policy.
We employ various methods to collect data from and about you, including:
Direct interactions: You may have provided us with your Identity and Contact information by filling in forms or contacting us via post, email, or other means. This includes personal data you provide when you create an account, participate in activities to enhance customer satisfaction and experience, contact customer support, request marketing materials, enter competitions, promotions, or surveys, and provide feedback or get in touch with us.
Automated technologies or interactions: As you interact with our websites and app, we may automatically collect Technical Data about your devices, browsing actions, and patterns. We gather this personal data using cookies and similar technologies. Please refer to our Cookie Policy for more information.
Third parties or publicly available sources.
We may receive personal data about you from third parties and public sources. This includes technical data from various parties such as analytics, storage, and media providers, IP tracking service providers, automated quality control tools, automated security and compliance tools, social media and media networks, email distribution and survey providers, and providers of data feeds and hosting services.
We will only process your personal data when we have a genuine need to do so and in accordance with data protection laws. We may use your personal data for the following purposes:
Purposes for which we will use your personal data
When using your personal data, we will do so in accordance with the law and for the specific purposes agreed upon when you provided the data. For example, when you place an order through Communicards.co.uk or the app, we will process details such as photographs and personal information (names, address, email) to fulfill the order. This processing is covered by our Privacy Notice.
We may process your personal data for different lawful grounds depending on the specific purpose for which we are using your data. If you require more information about the specific legal ground, please contact us.
Below, we provide a description of how we plan to use your personal data and the legal bases we rely on for each purpose. We also indicate our legitimate interests where applicable.
· Creating your customer account: We will process your identity and contact details to fulfill our contractual obligations with you.
· Processing and delivering your order, including card personalisation: We may process your identity, contact information, and communications for the performance of our contract with you or for our legitimate interests (such as recovering debts).
· Managing our relationship with you, including notifications about changes to our terms or privacy policy, and requesting reviews or surveys: We may process your identity, contact details, profile, and marketing preferences to fulfill our contractual obligations, comply with legal requirements, or pursue our legitimate interests (such as keeping our records updated and understanding customer usage).
· Allowing you to enter prize draws, competitions, or complete surveys: We may process your identity, contact details, profile, usage information, and marketing preferences to fulfill our contractual obligations and for our legitimate interests (such as studying customer behavior and improving our products and services).
· Protecting and administering our business and websites or app, including troubleshooting, data analysis, system maintenance, support, reporting, and data hosting: We may process your identity, contact details, technical information (e.g., cookies) for our legitimate interests (such as running our business, ensuring network security, preventing fraud, or complying with legal obligations).
· Delivering relevant website content and advertisements and measuring the effectiveness of our advertising: We may process your identity, contact details, profile, usage information, marketing preferences, and technical information for our legitimate interests (such as studying customer behavior, developing our products/services, and informing our marketing strategy).
· Using data analytics to improve our websites, products/services, marketing, customer relationships, and experiences: We may process your usage and technical information (e.g., cookies) and marketing preferences for our legitimate interests (such as improving our offerings and enhancing customer experiences).
· To improve our products and services, keep our websites up to date, develop our business, and shape our marketing strategy, we may process customer data, analyse usage patterns, and keep our websites relevant in order to provide you with personalised suggestions and recommendations for goods or services that may interest you, we may process your identity, contact details, profile, technical and usage information (such as cookies), and marketing preferences. This processing is based on our legitimate interests in product development.
Marketing:
We respect your choices regarding marketing and advertising. If you have opted in to receive our marketing messages or have previously purchased similar products from us without opting out, we may send you marketing materials about our own goods and services. You have the option to unsubscribe from our marketing communications at any time by clicking the 'unsubscribe' link in any marketing email we send.
Additionally, you can choose to receive reminders for sending cards or gifts to friends or relatives. You have control over these reminders on your Diary page within your account. If you have provided your date of birth, we may send you a birthday message based on that information.
Promotional offers:
We may use your identity, contact, technical, usage, and profile data to determine what products, services, and offers may be relevant to you. This helps us tailor our offerings to your preferences and needs.
Third-party marketing:
Before sharing your personal data with third-party service providers for marketing purposes, we will obtain your express opt-in consent.
Opting out:
If you choose to opt out of receiving marketing messages, please note that this does not apply to personal data we collect through product/service purchases, warranty registrations, product/service experiences, or other transactions.
Cookies:
You have the option to configure your browser settings to refuse or alert you about browser cookies. However, please be aware that disabling or refusing cookies may result in certain parts of our websites becoming inaccessible or functioning improperly. For more information about cookies, please refer to our Cookie Policies.
We will only use your personal data for the purposes we collected it, unless we reasonably determine that we need to use it for another compatible reason. If you have any questions about how the processing for the new purpose aligns with the original purpose, please reach out to us. If we need to use your personal data for an unrelated purpose, we will inform you and explain the legal basis that allows us to do so. Please note that we may process your personal data without your knowledge or consent in accordance with the applicable laws.
Disclosures of Your Personal Data:
For the purposes outlined above, we may need to share your personal data with the following parties:
Service Providers:
These providers assist Communicards in carrying out our activities and services to you. We only share the necessary parts of your personal data with them, and we ensure that they maintain the security of your personal data and use it solely for these services. The parties include:
Authorities:
When necessary, we may share specific parts of your personal data with authorities such as the police to assist in fraud prevention and crime detection. We only disclose the legally required information, and it becomes the responsibility of the authorities to protect your information.
Other:
In the event that we choose to sell, transfer, or merge parts of our business or assets, or if we seek to acquire or merge with other businesses, your personal data may be shared with the new owners who will treat your personal data in the same manner as described in this privacy policy.
We require all third parties to respect the security of your personal data and handle it in accordance with the law. We do not permit our third-party service providers to use your personal data for their own purposes and only allow them to process it for specific purposes and in accordance with our instructions.
We may utilise artificial intelligence for various purposes, including providing product and personalization recommendations, analysing customer feedback, enhancing system security, and developing new products and services.
However, we do not use AI to process your personal data. Our use of AI aligns with this privacy notice and applicable laws. We will not use AI to make significant decisions about you without your consent.
We have implemented appropriate security measures to prevent unauthorized access, loss, alteration, or disclosure of your personal data. Access to your personal data is limited to employees, agents, contractors, and other third parties who require it for business purposes. They will only process your personal data based on our instructions and are bound by confidentiality obligations. We have established procedures to handle any suspected personal data breaches and will notify you and relevant regulators if legally required to do so.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, tax, accounting, or reporting requirements. In the event of a complaint or potential litigation relating to our relationship with you, we may retain your personal data for a longer period.
Determining the Appropriate Retention Period:
When deciding how long to retain personal data, we take into account factors such as the quantity, nature, and sensitivity of the data, the potential risks associated with unauthorised use or disclosure, the purposes for which we process the data and whether alternative means can achieve those purposes, as well as any applicable legal, regulatory, tax, accounting, or other requirements.
4.
As an individual, you have certain rights regarding your personal data. These include:
Right to Restrict Processing:
You have the right to request the restriction of processing of your personal data in the following situations:
Requesting Personal Data Transfer:
You have the right to request the transfer of your personal data to yourself or a third party. We will provide your personal data to you or your chosen third party in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially provided consent for us to use, or when we used the information to fulfill a contract with you.
Withdrawing Consent:
You can withdraw your consent for us to process your personal data at any time. However, this will not affect the lawfulness of any processing carried out prior to the withdrawal. Please note that if you withdraw your consent, it may impact our ability to provide certain products or services to you. We will inform you if this is the case when you withdraw your consent.
No Fee Requirement:
There is generally no fee required to access your personal data or to exercise any of your rights. However, if your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee. Alternatively, we may refuse to fulfill your request under these circumstances.
Information Verification:
To confirm your identity and ensure your right to access your personal data (or exercise any other rights), we may need to request specific information from you. This is a security measure to prevent unauthorised disclosure of personal data. We may also reach out to you for additional information related to your request in order to expedite our response.
Response Timeframe:
We strive to respond to all valid requests within one month. However, if your request is particularly complex or if you have made multiple requests, it may take longer to process. In such cases, we will notify you and provide updates on the progress.
We have designated a Data Protection Officer (DPO) who is responsible for addressing any questions or concerns related to this privacy policy. If you have any inquiries or wish to exercise your legal rights, please contact the DPO using the provided contact details below.
Communicards.co.uk
Email address: info@communicards.co.uk
Postal address: 23 Ashleigh Avenue, Egham, Surrey, TW20 8LB
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the regulatory body for data protection in the UK (www.ico.org.uk), or the Data Protection Commission (DPC), the regulatory body for data protection in Ireland (https://www.dataprotection.ie/). However, we kindly request that you give us the opportunity to address your concerns before approaching the ICO/DPC by contacting us first.
We regularly review our Privacy Policy, and the latest version was updated in December 2023.
Ensuring the accuracy and currency of the personal data we hold about you is important. Please inform us if there are any changes to your personal data during our relationship.
Our websites may contain links to third-party websites, plugins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share data about you. We do not have control over these third-party websites and are not responsible for their privacy statements.
Terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Communicards’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason.
We will alert you about any changes when you first log in following any change and by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change apart from in this way.
The term ‘Communicards’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 23 Ashleigh Avenue, Egham, Surrey, TW20 8LB. Our company registration number is14972669. The term ‘you’ refers to the user or viewer of our website.
RULES & REGULATIONS
The following are the rules and regulations governing the operation of Communicards UK Ltd.
Objective
The objective of Communicards is to bring together small business and customers by offering our shop window for goods and for small business to display their products.
On our free card app we have many original designs available for a wide range of occasions created by our amazing array of talented independent creators, artists, illustrators and photographers.
Financial
· Communicards UK Ltd has the authority to operate a bank account to control income and outgoings, power to borrow and to provide security. The Chairman will have the authority to oversea all financial arrangements with the treasurer and the appointed accountants.
· Communicards accounts will be audited yearly by the appointed independent accountants.
· The authorisation of any outgoings will require a signature from one of either the treasurer or the chairman along with company accountant.
· Payments at community level will be authorised by the community manager and signed off by the company accountant.
AGMs
· Communicards will hold a yearly AGM.
· Communicards reserves the right to hold Extraordinary AGMs where they deem it necessary.
· Communicards reserve the right to veto any vote if they believe it is not in the best interest of Communicards and its membership.
· All voting will be decided by a majority vote and in the event of a tie the Chairman will have the casting vote.
Membership
· Membership is free for all. All members must be over the age of 16.
· Members can be suspended for violation of these terms and conditions of membership and the Good Media rules.
· In extreme cases members will have their membership terminated.
· Members are at liberty to cancel their membership at any time via their online account.
Changes to the operation
· Any alterations to the terms and conditions will be presented to the members one month prior to coming into effect.
TERM OF USE
The use of this website/app is subject to the following terms of use:
INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights.
The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
USER REPRESENTATIONS
By using the Site, you represent and warrant that:
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
* Age Restriction
Communicards membership is only available to those aged 16 or over. We reserve the right to:
· Suspend or reject membership for anyone discovered to be under this age.
· Ask for proof of identification/age at our discretion.
USER REGISTRATION
You are required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
PROHIBITED ACTIVITIES
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
MOBILE APPLICATION LICENSE
Use License
If you access the Site via a mobile application, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, and to access and use the mobile application on such devices strictly in accordance with the terms and conditions of this mobile application license contained in these Terms and Conditions.
You shall not:
Apple and Android Devices
The following terms apply when you use a mobile application obtained from either the Apple Store or Google Play (each an “App Distributor”) to access the Site:
THIRD-PARTY WEBSITES AND CONTENT
The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”).
Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.
Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern.
You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party.
You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blamless from any losses sustained by you or harm caused to you relating to or resulting in any way from any way from any Third-Party Content or any contact with Third-Party Websites.
ADVERTISERS
Business Members will display their advertisements within the Shop section of the site. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements.
Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including, but not limited to, intellectual property rights, publicity rights, and contractual rights.
Business Members must fulfil their obligations to furnish all members purchasing good or services.
CREATORS
As a creator, artist, illustrator or photographer you can raise money for your business or for a local good cause.
If you wish to forward your designs for consideration, please acquaint yourself with the Card section of the app. We are always looking for talented contributors for both e-cards and video cards. Contact our team via info@communicards.co.uk .
For our creators we pay the following:
e-cards £5
Video/ animation cards 20 seconds up to £50
Video/ animation cards of one minute up to £250
SITE MANAGEMENT
We reserve the right, but not the obligation, to: